Glossary
Several signals at once, like crossed arms plus a turned body plus a neck rub. One signal on its own means little.
Read clusters, not single cues. One crossed arm means nothing; the room might be cold. Crossed arms plus a turned torso plus a neck rub, right after you made your offer, means something. Research on faces suggests some expressions are recognised across many cultures. The one to watch for in meetings is contempt: a tightening of one corner of the mouth.
Three signals before you conclude.
Think of your last difficult meeting. What cluster did you miss?
Examples from the course that use it.
On a call: the pace slows, the answers shorten to “right” and “sure”, a long breath. Three. “Have I lost you somewhere?” “A bit, yes.” You would never have known from the words.
A muted panel, narrating out loud to your partner. “Discomfort, hand to the face. She’s turned her torso away.” Your partner, who has not done the course, says “She just doesn’t like him.” Which is a cluster read, and correct.
The budget meeting last month. Arms folded, pen down, “sure” three times. You pushed on. You now know exactly where you lost them.